Perhaps because everyone is use to having an email account and has figured out how to “cc”, “bcc” and send an email to all their friends at once, people seem to have developed over-simplified assumptions about what email marketing will entail for a small business. In order to begin email marketing in an efficient, trackable and LEGAL manner, you have to do some preparation. Below are some beginner tips that might prove helpful:
USE AN EMAIL MARKETING SERVICE. Using Outlook or a similar program to do regular email marketing or e-newsletters will quickly become overwhelming. That’s when you need the help of an email marketing service that will, among other things, maintain your lists and ensure you are meeting all legal obligations about not spamming. They will also provide you valuable reports and feedback on click and bounce rates and the effectiveness of your marketing efforts. MailChimp and Constant Contact are two excellent services used by many to manage and grow their marketing efforts online.
KNOW THE LAW. You MUST HAVE permission from every single person you send email marketing to and you must keep that information current. If you do not have their express consent to receive your marketing emails, you are sending out “unsolicited commercial email” or UCE, which is known as spam. The Federal Trade Commission can prosecute you for violation of the CAN-SPAM law. Let MailChimp, Constant Contact or other such services help you develop and maintain your mail lists to comply with this law and keep you off of spam blacklists.
THINK OF EMAIL MARKETING AS A RELATIONSHIP. When you send email marketing to the public, you do so with their permission. In order to keep them interested in allowing you that permission, give them something they want and can use – useful information, details on products, sales, upcoming advancements. And learn to read and study the reports you will receive back from your email marketing service so you can continuously hone your message. Take in the feedback from these customers and learn what they are telling you.
LEARN HOW TO WRITE A GOOD SUBJECT LINE. Subject lines, according to the CAN-SPAM Act of 2011, cannot be misleading or contain false information. Beyond that, the subject line should be interesting enough to make someone want to open it. MailChimp studied their clients emails with the best and worst open rates and found that the best were often the most straightforward. They tell what is in the email, rather than using pushy or catchy sales phrases. If its a newsletter, they call it a newsletter. Overly creative or catchy emails scored lower on this study. Read more from MailChimp about how subject lines work.
LEARN HOW SPAM FILTERS THINK. You want your email to be opened and read, but for that to happen it has to get by the customer’s spam filter on their email account. If you write like spam, you will be identified as spam. So avoid the common tricks of the emails that you hate receiving yourself: using all capital letter in subject lines, using lots of exclamation points or colored fonts, and using the words “Free” or “Test” in the subject line. Sending your email as one large image rather than html coding will get you identified as spam also.
