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Turn to Your Printer for Multimedia Marketing Support

Embroidery, wide format printing, and more

 

Printing businesses have expanded their services far beyond just printing on paper. Product lines include design services, integrated marketing and direct mail, promotional products and the production of marketing materials as diverse as wide format signage and embroidered or screen printed clothing. In other words, your printer is now your marketing specialist.

Printers Deliver Customer-Friendly Online Tools

Original Apple Computer Co. logoDigital technology arrived early in the print world with desktop publishing, photo editing, and graphics technology revolutionizing the business throughout the ’80s and ’90s. Back in the early days of email, printers were among the first to seize upon that technology to deliver goods (in this case, printing proofs) to customers as soon as they were available. No more driving downtown, finding parking, and hoping the client was available to look over proofs so the job could go ahead.

Clients, too, loved the new email services. So it was no surprise that once the web took off, printers quickly created websites to serve their customers even more quickly. Now they can upload files to print, preview them and place the order. By 2007, an industry report from First Research predicted that by 2010, 30 percent of all print jobs would have to be completed within a day. Short run, digital printing now fills that demand.

Today, printers offer online tools to help customers create and order their own marketing. Many offer professional design services or templates customers can use to create their projects. Customers can review the designs, approve and send them to production right away — all in a single online visit. (They can also save their work for later review.) Local printers will deliver the goods directly to the doorstep or business office, as well as providing technical and marketing advice for planning an overall marketing strategy for businesses both large and small. According to the Xerox blog, printers whose businesses grew by 10 percent or more in 2013 attributed some of it to web-based services.

Eco-Friendly Printing Pays

Printers have embraced green technology and sustainable business practices. The print industry has long been a leader in recycling and sustainable business practices. Soy ink (long a requirement for many federal government contract bids), water solvent inks, and the use of paper products endorsed by the Forest Stewardship Council (FSC) and other agencies give customers the satisfaction of knowing their print marketing is eco-friendly. Many customers choose to brand their print with this commitment to environmental stewardship as a part of their marketing outreach. In turn they can promote their good corporate citizenship through social media on outlets like LinkedIn, a leading site for business marketing and information. LinkedIn is a great place to post important business news and updates for clients and your industry, as exemplified by LifeLock.

More Products Than Ever Can Be Print-Personalized

It used to be that printing T-shirts was an expensive undertaking that required a minimum number of shirts to print. Digital technology makes it possible to affordably print even a single T-shirt. While the technology may not quite be the same quality as a silk-screened shirt, it’s pretty darn close and with proper laundering, digitally printed images can last nearly as long as a silk screen.

Custom EmbroideryEmbroidery is a great way to create custom branded clothing, uniforms, hats, bags, and many other items that will put your name and logo directly into people’s lives. Outfit your staff with branded print wear, or create items to sell or even give away to clients. They will become your own team of mobile advertising!

Mugs and other personal gift items are also fair game for personalization thanks to sublimation dye printing, a great way full service printers have diversified their printing businesses, says the industry news site MyPrintResource.com. A sublimation printer can print on anything made from a polymer base or polyester, which covers a lot of ground from Christmas ornaments to sports equipment to phone cases. The selection is huge, and you can browse an online catalog to find exactly the right promotional product to brand for your unique marketing plan.

Graphic Display BannersWide-format printing creates posters, banners, POP displays, bus signs, indoor and outdoor signage, trade show booths, and other large printed material.  Your printer will help you design and customize these items with your own logo, colors, photography and graphics for exactly the impact you want. Xerox predicts wide format printing will grow 65 percent each year through 2017.

Years of experience also empower a full service printer to advise you on ideas that work and that meet your individual budget. Best of all – this marketing expertise is yours FREE OF CHARGE! Where else can you find that kind of deal? If you have the right printer, you already have a highly trained marketing consultant who knows print, branding, direct mail, web strategies, social media and has years of experience in both high and low tech marketing approaches that work for businesses just like yours. The most assuring part of this partnership for you is that the print/communications company only succeeds when your marketing succeeds! Start taking advantage of this asset – the print industry itself has had to reinvent itself in this new high tech economy. They know what works. Meet with a printer today to find one who can offer you the full range of marketing options that today’s competitive and creative markets demand.

 

Call us at 828.684.4512 for any marketing needs. As a printer, we understand communication and design. Your printer should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

ImageSmith is now partnered with Extreme Awards & Engraving – our in-house partner providing custom engraved trophies and awards for employee recognition programs, sporting events, and promotional needs. With our new sister company, we will be sharing space, resources and expertise in a collaboration designed to further provide you with one place to meet all of your marketing needs… Under One Roof! Visit them online at www.extremeae.com or call direct at 828.684.4538.

 

 

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
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Why Great Customer Service Is a Powerful Small Business Marketing Tool

 

Customer Service is a great marketing tool

With the power of the Internet and the multitude of review sites, it’s difficult to avoid honest opinions about your company. Those reviews, both positive and negative, are just a Google search away, and whether the complaint or review is valid or not, people may still take it as gospel.

According to Fonolo, 68 percent of businesses plan to increase the amount of money they invest in customer management because the customer experience is so important. Additionally, positive feedback can be very useful for marketing purposes, especially when customers share how their issues were resolved efficiently.

Companies can use that testimonial information to develop customer service strategies, and show their customers that they’re appreciated. This in turn creates new and repeat business. Here are some ways to turn customer referrals and testimonials into increased business:

Take Care of Your Customers

The best type of marketing is word-of-mouth by your customers. The best way to create a positive buzz about your company is to provide great customer service. People will remember how you solved their problems and helped them find whatever they needed. Not only will they return to your company but they also will tell their friends about their positive experience. This is the easiest way to market your company because you let your customers do the work for you.

Reflect Your Caring for Customers

Taking care of customers is a vital marketing issue, perhaps even more so than buying billboards or advertising. When customers feel cared for, many are quick to share that experience, reflecting the hard work of your company. Every customer is a gatekeeper to evangelize your brand. Showing your appreciation and generosity for loyal customers builds solid support for your business.

Marketing customer service requires long-term vision “to move the needle on customer service operations, in order to keep customers satisfied and loyal to your brand,” states Kate Leggett in an article on Forrester.

Loyal customers deserve your attention. Those who receive a top-to-bottom customer support experience could become repeat buyers. Your company can go above and beyond the typical customer service requirements by showing appreciation to loyal customers. When you reach out and thank them, it comes across as a genuine attempt to make them feel special. One way to do this is to send something like a gift basket and a hand-written thank you note. You can brand any number of useful and desirable products with your logo and colors to use as giveaways – the promotional products field has items at all price levels ready to be imprinted, engraved, embroidered or branded with your company logo and message. Also, print wear is a great idea – loyal customers will be happy to receive and wear a quality clothing item screen printed or embroidered with the attractive logo of a company they appreciate.

Locate Testimonials

If your company pops up in Internet searches next to negative terms, then that gives people an early reason to look elsewhere for comparable products or merchandise. But, if your business connects to positive search results, it gives people a reason to trust you.

With customer review sites such as Yelp and Trip Advisor, people can see what others said about you, and, luckily, you can use positive reviews to your advantage. Figure out who your most sustained, loyal customers are, and ask them to honestly share their experience in a video testimonial for your company’s website. Wistia offers advise and tips for creating video testimonials for your business such as being prepared but not scripted. If you don’t like videos, then you also can ask repeat customers to go onto Yelp, Angie’s List or other review sites to honestly talk about their experiences.

In your advertising, emphasize the real-world experience of your most honest customers, and more people will get a sense of what you’re all about.

 

Strive to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.