Posted on

Shandys, Selfies & A Mustache: Traveler Beer Does Integrated Marketing Right!

 

Stick on Mustaches from Traveler Beer

What is more fun than a stick-on mustache?!

…well, taking a selfie with your mustache to share with the world AND enjoying a new European twist on delicious beer at the same time. That combo has helped prove Traveler Beer Company a pro at integrated marketing. Combining a great product and marketing design with social media buzz is one step. But in Traveler’s current campaign, the vital link between the products and the online excitement is good, old-fashioned print and promotional products! It is exciting to see these traditional marketing tools put to their best use in combination with the latest in digital communications.

Traveler is “introducing” to the American market the European tradition of “shandys” – quality craft brews combined with carbonated citrus or fruit flavors. The four Traveler flavors use lemon and lime (“Curious Traveler“), grapefruit (“Illusive Traveler“),  strawberry (“Time Traveler“), and pumpkin (“Jack-O Traveler“). With such a unique product, Traveler is wisely shaping their marketing around the adventure of a new experience. By using a turn-of-the-LAST-century flavor to the graphics, they are reinforcing the idea that these flavors have been around a long while in Europe and proven a favorite. With the current public preference for all things hipster, the classic Victorian handlebar mustache works as the perfect representative of the product, and the perfect way to involve consumers in becoming a part of the marketing itself.

Promotional Products from Traveler Beer

Traveler’s mission was to involve the public through social media – Facebook, Twitter and Instagram, primarily. To achieve that, they created a great variety of bar swag and promotional products to put the Traveler brand into consumer’s hands. Online, and in retail outlets, bars and restaurants, you can find branded t-shirts, backpacks, glassware, bar taps, and on and on. The key to actually involving folks in the marketing game is a set of stick-on mustaches attached to printed cards. The card for each style mustache directs the user to stick on the mustache, take a photo, and post it online with the hashtag #TRVLR. The result has been that elusive social media buzz and virality that makes a marketing campaign successful.

Twitter and Instagram SelfiesThe payoff for the consumer? Primarily, the fun of seeing their mustachioed selfies online! The Traveler website has a page called TRVLR GLRY with Mustache and Traveler of the Week photos, and shots from parties and events hosted around the Traveler products. Search for the hashtag #TRVLR on Twitter or Instagram to see all the folks joining in the fun.

The greatest part of this type of marketing? It can be done on a large scale like Traveler has shown us, or on a small scale for a local business with a lot less money and time to invest. Print and promotional products can be designed to encourage the recipient to actually market for the brand – post a photo, wear the logo, visit a webpage, or share the experience on social media of using the product. The reward for doing that can be a coupon or discount, a contest prize, or it can just be the kick of seeing one’s very own selfie on a website. When done right, adding the social media component to a standard print marketing campaign only amplifies the impact of the original idea but with very little, if any, added investment. For the consumer, it enhances your brand image and their enjoyment.

 

 

Strive to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
Posted on

Why Great Customer Service Is a Powerful Small Business Marketing Tool

 

Customer Service is a great marketing tool

With the power of the Internet and the multitude of review sites, it’s difficult to avoid honest opinions about your company. Those reviews, both positive and negative, are just a Google search away, and whether the complaint or review is valid or not, people may still take it as gospel.

According to Fonolo, 68 percent of businesses plan to increase the amount of money they invest in customer management because the customer experience is so important. Additionally, positive feedback can be very useful for marketing purposes, especially when customers share how their issues were resolved efficiently.

Companies can use that testimonial information to develop customer service strategies, and show their customers that they’re appreciated. This in turn creates new and repeat business. Here are some ways to turn customer referrals and testimonials into increased business:

Take Care of Your Customers

The best type of marketing is word-of-mouth by your customers. The best way to create a positive buzz about your company is to provide great customer service. People will remember how you solved their problems and helped them find whatever they needed. Not only will they return to your company but they also will tell their friends about their positive experience. This is the easiest way to market your company because you let your customers do the work for you.

Reflect Your Caring for Customers

Taking care of customers is a vital marketing issue, perhaps even more so than buying billboards or advertising. When customers feel cared for, many are quick to share that experience, reflecting the hard work of your company. Every customer is a gatekeeper to evangelize your brand. Showing your appreciation and generosity for loyal customers builds solid support for your business.

Marketing customer service requires long-term vision “to move the needle on customer service operations, in order to keep customers satisfied and loyal to your brand,” states Kate Leggett in an article on Forrester.

Loyal customers deserve your attention. Those who receive a top-to-bottom customer support experience could become repeat buyers. Your company can go above and beyond the typical customer service requirements by showing appreciation to loyal customers. When you reach out and thank them, it comes across as a genuine attempt to make them feel special. One way to do this is to send something like a gift basket and a hand-written thank you note. You can brand any number of useful and desirable products with your logo and colors to use as giveaways – the promotional products field has items at all price levels ready to be imprinted, engraved, embroidered or branded with your company logo and message. Also, print wear is a great idea – loyal customers will be happy to receive and wear a quality clothing item screen printed or embroidered with the attractive logo of a company they appreciate.

Locate Testimonials

If your company pops up in Internet searches next to negative terms, then that gives people an early reason to look elsewhere for comparable products or merchandise. But, if your business connects to positive search results, it gives people a reason to trust you.

With customer review sites such as Yelp and Trip Advisor, people can see what others said about you, and, luckily, you can use positive reviews to your advantage. Figure out who your most sustained, loyal customers are, and ask them to honestly share their experience in a video testimonial for your company’s website. Wistia offers advise and tips for creating video testimonials for your business such as being prepared but not scripted. If you don’t like videos, then you also can ask repeat customers to go onto Yelp, Angie’s List or other review sites to honestly talk about their experiences.

In your advertising, emphasize the real-world experience of your most honest customers, and more people will get a sense of what you’re all about.

 

Strive to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
Posted on

Multichannel Marketing Powers Print and Digital Success

 

In a time of increasingly digital interaction, never underestimate the value of good, old fashioned tangible, physical marketing:  print, direct mail, promotional products, signage, embroidery/screenprinting. Perhaps because of the hype and excitement over the digital revolution in progress around us daily, we jump to a conclusion that print or more traditional communications are no longer effective. That is a marketing mistake.

Multichannel and/or cross channel marketing is truly a no-brainer. Why not utilize multiple channels in various strategies to reap the most benefits from your marketing budget? Along with your website, mobile apps and social media, configure a direct mail campaign and promotional product giveaway to drive home your message. Join virtual with the actual. Digital and Tangible.

Pig promotional product and direct mail campaign
In sponsoring a local River Race event, Carolina Mountains Credit Union branded their promotional product mascot and utilized a matching direct mail postcard to support their online marketing efforts.

Here are a few convincing facts on integrated marketing:

  • 45% of consumers over the age of 65 have no internet access in their homes. If seniors are in your target market, you must look beyond online contact.
  • 92% of millennials say direct mail – not email or online marketing – has the most influence when making store choices
  • the physicality of print, signage or promotional items impacts consumers in a way digital communication cannot replicate.
  • the response rate of direct mail is 10–30x that of email.
  • promotional products are often perceived as gifts, which they are, and tend to be held onto longer. The more useful or unique, the more they are valued and continue to represent your brand. Also as the world becomes more digital, the more a physical promotion stands out from the crowd.

 

ImageSmith is proud to be a printer in an exciting era of digital communication. Your printer should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmental responsible printing. They should also be able to work with you to solve any difficult prepress issues with your files. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!
Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

 

Posted on

Buy Local, Buy the Book – Indie Asheville and Print Go Together

 

print, bookmarks and promotion

Malaprop’s Bookstore/Cafe is the flagship, downtown, indie bookstore in Asheville, NC, and always does a great job in outreach and marketing to the community. With an award-winning events program, website and social media plan, a sister-store at Downtown Books & News, and a bustling café with local pastries and house blends, Malaprop’s is nationally recognized as a leading independent bookstore. Even their free bookmark shows me why they are such a success.

Last week I bought a book at Malaprop’s and the associate stuck a free giveaway bookmark into the volume – a simple, direct way to reach your customers. The bookmark (see above) promotes shopping at local, independent establishments like Malaprop’s and Downtown Books & News, and spells out 10 clear reasons why doing so helps you, helps your community and helps the larger world as well. Click the photo above to see a larger version and read the 10 great effects of your choice to buy local and indie.

What makes this marketing piece so effective?

  • It is useful, and will therefore have longevity. A printed bookmark will stay around to mark your place while you read, getting notice each time the book is opened – a much longer “life” than for most printed direct mail or marketing pieces.
  • The message is clear. The card draws a clear connection between the act of choosing to spend your dollars locally and 10 specific results of that choice.
  • It is thought-provoking. Issues of job creation, environmental sustainability, choice, local economics and growth and more are effected by the decision to shop locally from independent merchants.
  • It rewards the consumer. The free bookmark is positive reinforcement for a smart choice.

And all from a small piece of printed paper! Print and paper are the perfect marketing fit for a bookseller, but if a bookmark is not a natural fit for your business or product line, consider the huge selection of promotional products that you can brand with your logo and message to use in a similar way. Think creatively about new ways your business can reward customers while establishing in their minds the message you want to promote. This little bookmark can help get you thinking about ways you can do that in your own style.

 

Don’t forget to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmental responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
Posted on

Embroidery or Screen printing? Tips to Keep Your Brand in Style

Custom Apparel

Branded custom apparel and accessories are affordable, powerful marketing tools. What makes them unique in the world of marketing is their desirability…. embroidered or screen printed with your logo, tagline or mark, they are something you do not have to work to put into someone’s hand. Like all promotional products, custom branded items are useful and appreciated by your customers. What other type of advertising media could you seriously put a pricetag on and sell as merchandise?

3 Ways to Promote Your Brand with Custom Apparel

  • Reward staff for a job well done or customers for their loyalty. It will both express your gratitude and serve as a highly visible reminder of your quality and generosity.
  • Provide staff and employees with branded “uniforms” or work attire, regardless of the type of business. Screen printing and embroidery offer a stylish, crafted finish to almost any garment you could need. You recognize the UPS drivers immediately – do your customers recognize your employees? Even if you feel your business is not suitable for a uniformed workforce, an embroidered shirt in your brand’s color for employees who deal with the public is attractive.
  • Consider offering branded clothing and accessories in a sort of “gift shop” for the public as well. For instance, if you are in the restaurant or food business, why not offer customized aprons, chefs hats, oven mitts and kitchen towels for sale? When customers wear your brand or use these items in public, there is no better form of effective advertising… and best of all, that’s FREE brand exposure!

You’ll have no trouble finding a huge array of clothing and items to choose from when investing in custom apparel. All types of quality merchandise in current styles are available: t-shirts, polos, oxfords, fleece, sports gear, caps, scrubs, gloves, blankets, linens, tote bags, accessories and more. Use your imagination to decide what works best with your brand in terms of color, style and usage.

Once you choose the items you want to customize, put some thought into what will work best for both your budget and the look of the finished pieces. The type of item will usually determine whether screenprintng or embroidery should be used. Use the tips below to help you decide:

Screen printing

  • Best for T-shirts, shopping bags and other comodity items
  • Pricing is based on quantity, as well as number of colors and sides printed
  • Group multiple products into one order for quantity breaks. Best quantity breaks are at 25, 50, 75, and 100 pieces.

Embroidery

  • Best for higher-quality items like button-down shirts, polos, jackets and caps
  • Pricing is based on number of stitches and number of locations on item to be embroidered
  • Quantity price breaks are not as significant as with screen printing, but great for small orders. Can do as few as ONE!
  • One-time set up fee to digitize logo – can be used on multiple product

Rely on your printer for advice and direction in deciding between what options are out there for creative ideas that fit your marketing budget. They should be able to provide you with the latest information and innovative ideas in print, signage, apparel and integrated marketing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Shop our full ImageSmith catalog online here. We can work with you to find the best option to suit your needs. Please note, prices in online catalog do not include decoration, but call us for a quote at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.