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Buy Local, Buy the Book – Indie Asheville and Print Go Together

 

print, bookmarks and promotion

Malaprop’s Bookstore/Cafe is the flagship, downtown, indie bookstore in Asheville, NC, and always does a great job in outreach and marketing to the community. With an award-winning events program, website and social media plan, a sister-store at Downtown Books & News, and a bustling café with local pastries and house blends, Malaprop’s is nationally recognized as a leading independent bookstore. Even their free bookmark shows me why they are such a success.

Last week I bought a book at Malaprop’s and the associate stuck a free giveaway bookmark into the volume – a simple, direct way to reach your customers. The bookmark (see above) promotes shopping at local, independent establishments like Malaprop’s and Downtown Books & News, and spells out 10 clear reasons why doing so helps you, helps your community and helps the larger world as well. Click the photo above to see a larger version and read the 10 great effects of your choice to buy local and indie.

What makes this marketing piece so effective?

  • It is useful, and will therefore have longevity. A printed bookmark will stay around to mark your place while you read, getting notice each time the book is opened – a much longer “life” than for most printed direct mail or marketing pieces.
  • The message is clear. The card draws a clear connection between the act of choosing to spend your dollars locally and 10 specific results of that choice.
  • It is thought-provoking. Issues of job creation, environmental sustainability, choice, local economics and growth and more are effected by the decision to shop locally from independent merchants.
  • It rewards the consumer. The free bookmark is positive reinforcement for a smart choice.

And all from a small piece of printed paper! Print and paper are the perfect marketing fit for a bookseller, but if a bookmark is not a natural fit for your business or product line, consider the huge selection of promotional products that you can brand with your logo and message to use in a similar way. Think creatively about new ways your business can reward customers while establishing in their minds the message you want to promote. This little bookmark can help get you thinking about ways you can do that in your own style.

 

Don’t forget to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmental responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
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Share a Coke with Your Name on it: Getting Personal with VDP and Integrated Marketing

 

Update:

Personalized CokeAfter success in Australia, South Africa, the UK and dozens of other countries, Coke is finally releasing personalized Coke in the US this summer of 2014 – and it seems to be a social media hit (at least judging by my Facebook newsfeed.) 250 of the most popular names for millenials and teens will be found on 20 oz. bottles of Coke, Diet Coke and Zero. You can check online to see if your name will be on the bottles, and you can personalize virtual bottles to share via social media as well. But don’t get too creative – to avert potential viral disasters, the website will not generate any name not in their approved database! 😉
So why not get variable?

(The following article was first posted in 2013.)

Variable Data Packaging?
(Source link: www.marketingmagazine.co.uk)

Variable Data Printing is a proven catalyst in effective marketing – when properly executed, research indicates that response rates can be increased by as much as 30% with VDP. Now corporations are discovering creative new ways to combine personalized content with both online and print communications for a truly integrated marketing outreach. With the dominance of social media, consumers are beginning to expect (or in marketing-speak, “demand”) a personally targeted appeal from their advertisers. And who is more successful at branding and effective marketing than Coca-Cola?

But, VDP packaging? Well, in a way…. In Australia, and now the UK, Coke is putting out millions of bottles bearing, rather than their iconic logo, 150 names as a way to “personalize” their packaging. Coke enjoys such a universally established brand recognition that they can even remove their logo from their products and still count on consumer loyalty. The campaign is called “Share A Coke”, and as a truly integrated concept, it combines the product packaging with an online site where you can create a “virtual personalised Coke can” if you are unable to find the name you are looking for among the 150 choices. Outdoor ads, and social media also drive the campaign. The video below shares how Coke anticipated the buzz generation on Twitter to further build consumer interaction:

After a successful run in Australia, Coke is repeating the project in the UK. Now, a true VDP product packaging would require the Coke bottles to be printed with the customer’s name before rolling out of the vending machine – an expensive proposition – but the success of this semi-VDP approach highlights some important ideas:

  • the power of variable data personalization in affecting consumer choice,
  • an increasing consumer expectation that we can share a personal interaction with what was previously an unreachable corporate entity when it comes to our consumer purchasing power. The buzzword is “engagement,” and consumers are realizing their new role involves more than passive consumption, but can also include interaction and influence.
  • the value of finding ways to initiate the power and outreach of social media outlets like Twitter, Instagram and Facebook to your marketing advantage

 

Share a Coke campaign
Image Source: thisisnotadvertising.wordpress.com


 

Printers understand communication and design. Your printer should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmental responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
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New 2013 USPS Rules for Folded Self-Mailers (FSMs)

 

2013 USPS rules for FSMs or Folded Selfmailers

As of January 5, 2013, the USPS puts into effect new rules for the design and preparation of FSMs, or folded self-mailers, a staple of effective direct mail marketing. As anyone involved with mailings can attest, the USPS rules and regulations for mail piece design, sorting and delivery can be mind-boggling. In this instance, they have done a good job of giving us all plenty of notice about the upcoming changes (publishing a “final rule” providing mailers with upcoming changes back in December of 2011), and spelling out the requirements in a fairly clear manner (despite the clear-as-mud “Decision Tree Design Matrix” spreadsheet someone spent a lot of time creating). Clearly, the USPS sought to accommodate a variety of design options in these rule changes to encourage direct mail marketers and their creativity while still ensuring mail piece compatibility with automated processing. Good job, USPS!

In an attempt to summarize, here are some GENERAL highlights in this rules change:

  • If the FSM is secured with tabs (rather than glue dots or strips), at least two are required, and they cannot be on the “bottom”, folded edge.
  • The bottom of the mail piece must be a folded edge. If the piece is oblong, the short or leading edge must be the fold.
  • New recognition of closure methods such as glue strips on lead and tail edges. The rules define many closure methods: continuous line glue strips, glue spots, elongated glue lines, and various tab options. Some of these are dependent on what weight of paper and how many folds are used.
  • Panel count maximum is 12 for non-newsprint folded pieces, 24 for newsprint paper.
  • Allowance of a 1-to1 cut-tie ratio for all perforated lines. (This has to do with the strength of any perforated pieces so they will not separate en route).

A “Folded Self-Mailer Reference Material” guide is available on the RIBBS site. It includes helpful diagrams – often with rules this technical, a picture really is worth a thousand words. It also includes the aforementioned “Decision Tree Design Matrix,” if that works for you. You can also contact mailpiece design analysts at the USPS for guidance:

“The MDA Support Center hours of operation are Monday through Friday, between 7:00 am and 5:00 pm CST. Customers may contact the MDA Support Center by dialing 855-593-6093, or by sending a request via email to mda@usps.gov.”

It’s easy to complain about all the confusing rules when trying to learn the basic requirements for mail piece design, but if you consider all the variables that must be accomodated by the USPS when codifying exactly what can and cannot be accepted, it makes sense. Mailpieces must be compatible with processing machinery, or appropriate charges attached for other methods of handling. While we may want to know just a simple rule for folded self-mailers, they must consider all the variables that could be involved: is it closed with a tab, staple or glue strip? What size can the panels be? Is it folded top, bottom, tall, short, twice or more? How do different weights of paper affect those rules? Is there a flap; an insert or attachment? a perforated panel? When you take into account all of the design options possible, it’s pretty amazing they can present the rules in any intelligible way at all!

 

Rely on your printer for advice and direction in integrated marketing with direct mail. They should be able to answer all your queustions – if they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
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3 Logo Makeovers: 3 Reasons for a Brand Refresh

Autumn must be the time of year for updating brands – there seem to be several high profile changes recently. As companies evolve and markets change, brand gurus try to reflect new attributes and appeal to new market segments through relevant upgrades to their corporate identities. Often companies that are approaching a milestone, such as an anniverary, will deem it time to update their image. Changes in the nature of the business, the marketplace, public perceptions, trends, or the company’s mission also can justify a change. Below are three recent examples of corporations that recently responded to change with just such a makeover.

Changing Consumer Demand: Arby’s

I recently wrote about Wendy’s upcoming image remake and their accompanying planned changes to their restaurants and menu. Arby’s, in the same fast-food market, has similar updates planned in their attempt to appeal to health-conscious consumers looking for fast food choices that are also healthy, organic and interesting. Responding to competition from other chains, both Wendy’s and Arby’s see the importance of updating their menus and the importance of reflecting positive changes in their image. (Read more on these changes at Arby’s in a great article from NPR.)

I’ve always enjoyed the cowboy hat in the Arby’s logo, but am not a fan of the new bevel or extruded filter on the shape now. It seems unnecessary and a little dated. The typography of the name “Arby’s” has changed to all lower case, and the apostrophe now has an odd design in it, one I assume MIGHT be representative of a meat slicer? It’s hard to tell. The new tagline, however, is “Slicing Up Freshness™.” All this emphasis on sliced meat is perhaps due to the popularity of fresh-sliced meats such as Boar’s Head and an appeal to the postive image of fresh deli sandwiches.

 

Changing Technology and Marketplace: USA Today

USA Today, approaching its 30th anniversary and in the midst of a comprehensive sea change in the very nature of newspapers and print media, has redesigned its logo/masthead in a fresh, minimalistic remake that references the original logo yet moves ahead in a versatile, modern and concise way. I really like the simplicity of this change and the appropriateness of the symbolism. The new mark evolves the dated blue globe of the original logo into a simple, large circle that will vary in color to encompass diverse news sections and topics. It has a sleeker look, similar to many website icons. The new brand and the fresh page design reference a future for the newspaper that is open to all the electronic avenues into which media will flow. (Read an excellent review of the USA Today changes at The Branding Source.)

 

Changing Internal/Corporate Structure: Duke Energy

A third inspiration for a brand redesign is when a corporation’s structure changes and grows. Duke Energy is updating its logo to reflect the acquisition of another power company, Progress Energy. You want an image that remains comfortable to consumers of both brands but relevant to the evolution of the overall business. When you view these two logos side by side with the new one, you can see the attempt to retain characteristics from both marks. The most drastic change overall is in the color palette – moving to blues and greens, probably to reflect a more earth-friendly, sustainable image in a marketplace that is increasingly attentive to such concerns.

These marketing changes illustrate the importance of keeping your brand fresh. A total redesign is generally not necessary, but unless your logo is established as a thoroughly iconic image (by that I mean you are Coke or McDonalds!), most logos and marks need to consistently be evaluated and evolve over time to avoid becoming stale and giving the public an impression you do not want. Time to get started?

ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
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On the Psychology of Marketing: Fear, Anxiety, Profit?

The psychology behind marketing and sales

Whether a flyer for your local restaurant or a million dollar Madison Avenue campaign, marketing succeeds by stimulating triggers in your psychological make-up. “Save money.” “Feel better about yourself.” “Eat.” Often the flashpoint marketers want to reach in order to get you to act is found in your anxiety and fears – fear of being left behind, not being “good” enough, not being a part of what everyone else is doing. Whether this is ultimately good or bad is debatable, but as consumers we should be aware of how and why we spend our money. Caveat emptor. It is also something to consider when you as a marketer of your own business are shaping your brand and business culture. An essential question is do you want to meet the needs of consumers by playing off of their insecurity, anxiety or fear of the future?

The latest crop of television ads, mostly for smartphones or tech gadgets, portray people hopelessly outdated and behind the times because they don’t have constant access to pics or information that happened only seconds before. They sit sadly in the dull past of a few moments ago while their friends gloat and brag about their knowing the latest thing. AT&T’s 4G network bases their new campaign on the slogan “Don’t be left behind” – ine commercial even plays off the punchline: “That’s so 2 seconds ago.” Samsung and others are using the same approach. The fear these companies are targeting is the current, media-fed, universal concern that we are overwhelmed in a sea of quickly changing technological advancements and must struggle to stay on top of the latest trends. It is an impossible task – one that over time we will come to terms with by realizing no one can or should be on top of EVERY tech innovation. But that time has not arrived yet… we have an emotional reaction to each new app, social media site, or tech gadget that we PERCEIVE to have been adopted by all the folks on the cutting edge, therefore meaning we have failed to stay current. We’ve always tried to keep up with the Joneses, but the pace of change has made that more and more difficult.

Now the flip side of this argument is that these companies are offering you the chance to make your life easier, to stay current – rather than putting you down for not having their timesaving invention they are offering you the chance to join their team, to be part of the in-crowd. Yet the tool being used to push your emotional buttons and incite you to action is an assault on your sense of security, an attempt to speak to your fear of being left behind.

You can see this tactic throughout advertising – sometimes subtely but frequently in an unapologetic effort to make consumers feel less than whole. Are you young enough, pretty enough, thin enough? Do you dress well, have fresh breath, a clear complexion? Don’t be overweight, bald, depressed, tired, hungry, uneducated, out of touch, out of fashion. Compare yourself to these young, rich, sexy, carefree, overachieving images – feel inferior, and then react by consuming.

Not all advertising works through this channel. Marketing can appeal to the more noble aspects of the consumer and can be the basis for providing people with information they need to improve their lives, health, and self concept. Truly believing in your product or service is a great home base for starting your marketing message. A great example of a well-known campaigns that begins with this starting point is L’Oreal – “because you’re worth it,” currently celebrating its 40th year. Dove launched its Campaign for Real Beauty campaign featuring “non-traditional” or more full figured models and sought to reach women by encouraging their self esteem rather than playing to their insecurities. The first few years saw an increase in sales, but eventually the campaign tanked and critics noted Dove did not stay true to it’s insistence on the “realness” of beauty! Note that self-esteem seems to be an enemy of cosmetic and beauty supply sales!

Much marketing seeks to meet the very real needs of consumers with an appeal to logic and financial sense rather than an emotional appeal. Whenever a store offers a coupon, sale or merchandising discount, they are offering a benefit to the consumer which will save them money. It is an encouragement to make a rational decision in your own best interest which also benefits the seller. In a competitive marketplace however, marketers have learned the power a psychological approach.

The psychological component of successful marketing is a rich and interesting field. As you seek to market your own business, service or online venture, give yourself the time to consider the “voice” of your brand, the conversation you will be having with your public. Playing to fear and anxiety has proven a successful marketing strategy, but it is also not the only successful one. Many times humor is used to let us laugh at ourselves rather than feel criticized. It is essential that you be aware of the voice you give your brand. Something to consider!

 

Rely on your printer for advice and direction in shaping your brand and bringing it to life. They should be able to provide you with everything from encouragement all the way to the complete design, layout, copywriting, production, multi-purposing and distribution of your marketing outreach. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
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Pursuit Horizon: Cross country documentary in the making

Documentary travels through Asheville

Ever wanted to shove off and hit the road to see what lies out there for you? That is a popular fantasy for most of us working stiffs – some folks actually make that dream come true.

Enter Zach Settewongse and Amanda Pollard: they decided to grab life by the handlebars, heading out on their high tech motorcycles on a journey of over 8,500 miles around the US, filming their own adventures for a documentary, blogging and exploring the frontier of the information revolution. They camp when they have to, and let circumstances take them where they need to go – a brave adventure that brought them through Asheville and for an overnight stay here at ImageSmith. We were inspired by how they are exploring where technology and a sense of adventure can lead you.Mary Smith, Zach Settewongse and Amanda Pollard

You can follow Zach and Amanda’s crosscountry odyssey at their daily blog and through weekly podcasts, or check out interviews on YouTube. Remember to “LIKE” them on Facebook.com/Pursuit Horizon or “Donate” to their trip and help keep Pursuit Horizon on the road longer.

 

Rely on your printer for advice and direction in deciding what options are out there for your marketing budget. They should be able to provide you with the latest information and innovative ideas in print and integrated marketing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
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Generosity – good for business, and…well, just good!

Generous Business Practices and Marketing

Your business reflects your principles. They are part of your brand – the basis of how you interact with your customers and your community. Putting a spirit of generosity in the way you work will always in the end bring benefits to you, your customer, and your bottom line.

Now generosity doesn’t have to mean giving away the farm with some wacky doorbuster special. It means finding ways to show appreciation for each customer – value-added services and perks that can range from something as low-cost as friendly customer service at every contact, all the way to valued gifts and rewards. Your budget and resources will determine what level you can invest in, but the point is to act on a generosity of spirit regardless of the economics.

At ImageSmith, we have sought ways we can show consideration for our customers above and beyond providing quality services on schedule.

  • Friendly, helpful customer service – when you put yourself in the customer’s place, you can see many ways to provide information and guidance to meet their specfic needs, rather than just direct them in a way that will profit your business. Dealing with them while keeping their schedule and priorities in mind will go far in creating good will. generosity is good for business
  • More than expected – seek to give your customers more than they expect. Often for us, as printers, this can mean packaging a few extras from a print run for delivery – pieces that might have just been thrown out as extras can be given free of charge as a way to say “thanks.” When we are embroidering items and have an extra, we include it with the customer’s order as a nice surprise and a way of saying “thank you for your business.”
  • Advertising that is also beneficial to our customers – this means promotional products. The exposure and advertising we receive from our branded promotional products is married to the usefulness of the products themselves. Sports cups, bandage dispensers, t-shirts, office supplies… the variety of available promotional products is vast. Think about which ones best fit with your brand and enjoy the process of giving them out to your customers.
  • Information & “paying it forward” – We live in an information age, and being generous with knowledge and expertise has a greater value than ever. I think there is often an old-school tendency to try to “guard” knowledge – when you have figured out a better way to accomplish a task, you don’t want your competitor to learn it and benefit from your struggle. But here again, being generous with your expertise builds good will, and, perhaps more importantly, establishes your authority and skillfulness in your field. To be a source people trust and turn to for information is a benefit to both them and you. As printers, we specialize in marketing and communication skills. We want our customers to turn to us a marketing consultant who has their best interests in mind.

Blogging is a great way to provide information to customers – and to receive feedback from them. Also, the world of social media allows you a powerful venue to help establish your principles in the minds of your customers. Use it to attract attention with helpful information. Being generous just makes good business sense. Box of printed material with sticker

 

ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.
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Co-Op Cash is Out There: Get Money to Help Pay for Your Advertising!

Finding money for advertising

For many small businesses, co-op advertising is an untapped well of funding. Whether from product manufacturers or other agencies, arrangements for cash reimbursements for a percentage of your advertising costs on certain items are out there. The funding helps you advertise – the advertisement helps the manufacturer sell more product. Everybody wins.

What is Co-op advertising?

When a manufacturer wants to increase sales volume of a particular product line, reach a specific target market, or as part of their plan for brand recognition, they will make money available to retailers to share – in part or sometimes in whole – the cost of advertising that product in your local market. Many of these cost sharing arrangements will be for a limited time and will of course have specific limitations and requirements for participation. But you can be reimbursed for a percentage of the cost of your advertising – a very lucrative deal for your business, and a wise investment for the manufacturer. Everyone in the co-op chain benefits.

How do I find out if my suppliers have co-op money available?

Ask. It is really that simple. And when you begin to look around you may find other untapped sources of financial backing for your marketing. Depending on the specific nature of your business, look into grants or funding that could be available through trade associations, chamber of commerce, local entrepreneurial groups, or government assistance for start-ups, agricultural businesses or tech groups. Large entities like the state, local and national government as well as large corporations have many programs designed to stimulate economic activity in a general field or of a specific product. Sometimes, the raw materials used in the production of certain products also have marketing campaigns that could be helpful. Got milk? Cotton: the fabric of our lives. Pork: its what’s for dinner. And so on….

Often the requirements of the co-op funding are little more than placement of a logo on your print advertising and a proper claim submittable. Check with your suppliers – it never hurts to ask. And remember that a good print/marketing provider will be able to help you with the implementation of the co-op requirements as well as the claim submission and billing for the advertising funds. It’s a deal too good to not investigate.

ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.