What the Success of Snapchat Means for Marketers



Content is king. It’s a phrase so overused that you may have nixed it from your digital marketing vocabulary completely. With hundreds of social media platforms sharing content at breakneck speed all over the world, how small business marketers continue to evolve and stand head and shoulders above all the chatter? The answer is content, but not just any content. Consumers are savvier, smarter and have higher expectations than ever. The content that will get you a gold crown has to be relentlessly consistent and inherently personal. If you have any doubt, look at how Snapchat has changed the face of social media with over 100 million active users and 7 billion daily video views.

Behind the Scenes Is Where It’s At

Brand consistency gets a lot of hype, and for good reason. Your audience has to feel like they can rely on the brand they love and trust. But in a fast food, first-come first-served, fight-for-your-right-to-party kind of world, consumers are now looking for more than a Coke and a smile. They want to see a brand evolve. They want to see behind the scenes. In fact, they expect it.

Snapchat is used by the masses, but it’s also used by the White House, professional sports teams, Amazon and CNN, all showing a more informal, humor-driven side. This adds dimension and relatability, which engages audiences on another level. Unlike the beautiful and professional images of Instagram and the carefully curated Facebook content planned out in advance on Hootsuite, Snapchat is instant, impermanent and truly of the moment. It’s also proof that consumers are interested in unpolished, real-life appeals.

Make It Easy and Make It Personal

Snapchat is the first social media platform to give users their own QR code as an inherent part of the user profile. While many businesses have used QR codes to drive traffic to a social media platform, website or microsite, Snapchat puts the focus on the user by giving them a code they can use to gain followers and connect with new friends. Both Elle Magazine and Harper’s Bazaar have changed their Twitter profile pictures to their Snapchat QR codes. All their followers have to do to follow them on Snap is take a screenshot of their profile picture, open Snapchat, go to add friends, tap add by Snapcode and select the screenshot. Easy, fast and no typing required.

Always Be Pushing Content

If there’s one thing to take away from the Snapchat revolution is that it’s OK to get real with your target audience. The fact of the matter is that perfectly polished content takes time and money, both of which are going into the pockets of your competitors while you’re perfecting every Instagram post and analyzing all 140 Twitter characters.

Get a cellphone with an impressive camera, like the HTC One M9, so you’re always ready to capture the moment. Get a cheap, phone-friendly tripod or camera stabilization equipment made specifically for shooting video on your cellphone for less than $30. Just don’t forget that it doesn’t have to be perfect, edited or directly related to your product to hit home with your audience. Just give them a warm and fuzzy feeling when they think about your brand.

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