Why Great Customer Service Is a Powerful Small Business Marketing Tool

 

Customer Service is a great marketing tool

With the power of the Internet and the multitude of review sites, it’s difficult to avoid honest opinions about your company. Those reviews, both positive and negative, are just a Google search away, and whether the complaint or review is valid or not, people may still take it as gospel.

According to Fonolo, 68 percent of businesses plan to increase the amount of money they invest in customer management because the customer experience is so important. Additionally, positive feedback can be very useful for marketing purposes, especially when customers share how their issues were resolved efficiently.

Companies can use that testimonial information to develop customer service strategies, and show their customers that they’re appreciated. This in turn creates new and repeat business. Here are some ways to turn customer referrals and testimonials into increased business:

Take Care of Your Customers

The best type of marketing is word-of-mouth by your customers. The best way to create a positive buzz about your company is to provide great customer service. People will remember how you solved their problems and helped them find whatever they needed. Not only will they return to your company but they also will tell their friends about their positive experience. This is the easiest way to market your company because you let your customers do the work for you.

Reflect Your Caring for Customers

Taking care of customers is a vital marketing issue, perhaps even more so than buying billboards or advertising. When customers feel cared for, many are quick to share that experience, reflecting the hard work of your company. Every customer is a gatekeeper to evangelize your brand. Showing your appreciation and generosity for loyal customers builds solid support for your business.

Marketing customer service requires long-term vision “to move the needle on customer service operations, in order to keep customers satisfied and loyal to your brand,” states Kate Leggett in an article on Forrester.

Loyal customers deserve your attention. Those who receive a top-to-bottom customer support experience could become repeat buyers. Your company can go above and beyond the typical customer service requirements by showing appreciation to loyal customers. When you reach out and thank them, it comes across as a genuine attempt to make them feel special. One way to do this is to send something like a gift basket and a hand-written thank you note. You can brand any number of useful and desirable products with your logo and colors to use as giveaways – the promotional products field has items at all price levels ready to be imprinted, engraved, embroidered or branded with your company logo and message. Also, print wear is a great idea – loyal customers will be happy to receive and wear a quality clothing item screen printed or embroidered with the attractive logo of a company they appreciate.

Locate Testimonials

If your company pops up in Internet searches next to negative terms, then that gives people an early reason to look elsewhere for comparable products or merchandise. But, if your business connects to positive search results, it gives people a reason to trust you.

With customer review sites such as Yelp and Trip Advisor, people can see what others said about you, and, luckily, you can use positive reviews to your advantage. Figure out who your most sustained, loyal customers are, and ask them to honestly share their experience in a video testimonial for your company’s website. Wistia offers advise and tips for creating video testimonials for your business such as being prepared but not scripted. If you don’t like videos, then you also can ask repeat customers to go onto Yelp, Angie’s List or other review sites to honestly talk about their experiences.

In your advertising, emphasize the real-world experience of your most honest customers, and more people will get a sense of what you’re all about.

 

Strive to buy your print locally! A community printer will understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmentally responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

Remembering Massimo Vignelli – One of the Greats of Graphic Design

 

Massimo Vignelli dies at 83

One of the giants of 20th Century design, Italian-born Massimo Vignelli passed away on Tuesday (5/27/14) at the age of 83, after an extended illness. Credited with bringing the European modernist aesthetic to American design, Vignelli created memorable work for clients as diverse as the National Park Service, American Airlines, Bloomingdales, the New York City Subway – he even designed an entire church in New York.

Hear him in his own words below:

A hero of graphic design, Vignelli considered himself to be an “information architect” – yet his work resides in museums around the world. For a great overview of his life and work, check out the New York Times article on his death, Fast Company’s obituary tribute and of course the Vignelli Associates own website, where you will no doubt discover many familiar creations of this visionary graphic designer.

 

Your printer should understand communication and design, with a special emphasis on your local market. They should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmental responsible printing. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!

Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.

9 on Design: Websites and Blogs to Inspire You

 

So many rich, inspirational, informative websites and blogs are now online that help keep us here at ImageSmith up to date. We have many favorites, and want to share a few in this post with the hope you find and bookmark a new resource to fire up your imagination. They are a true mixture, but one common denominator is they always help to provide inspiration and insight for design and marketing ideas.

In no certain order:

 

inkondapaper.com

inkondapaper.com

“All things PRINT all the time.” Now with that tagline, you know we love this site. The proud creation of Chicago-based Brian Szubinski and Jason Shudy, inkondapaper is full of the latest news on print, design, direct mail, technology and more. A great resource for anyone working in or relying on the creativity and innovation of the print world.

mediabistro.com

mediabistro.com

With their tagline “the pulse of media”,  media bistro is an expansive site hosting many different blogs all serving as an international resource for media professionals. Keep up with news from a variety of fields you may not have time to otherwise be an expert on such as 3D printing, mobile apps, job searches, public relations, advertising, semantic web and broadcast news.

studiodaas
studiodaas

Studiodaas Magazine or www.dnjg.be

Based in Rotterdam, this site with the cute green housefly logo is rich with stories, links, downloads and information about “design, web design, typography, web development, graphic design, photography and more…” Browse around and discover great links to tutorials on innovative typography, print projects, free font downloads. The site is well curated and geared for the progressive designer.

Flavorwire.com

flavorwire.com

Live from New York, Flavorwire is a slick, up-to-the-minute website that features original reporting and critique on global cultural news. Their Twitter profile says that includes: “art, books, music, and pop culture the world over. Highbrow, lowbrow, and everything in between.” Click over on the right to the Design section for great news and inspiration about the field of graphic design.

rebento
rebento

rebento.com.pt

The blog of graphic designer Visco Duque from Lisbon, Portugal – Rebento never fails to feature innovative, fresh, cutting edge designs, photography and illustrations that are an inspiration. It feels like a world market of design, a great place to browse.

inspirationhut
inspirationhut

Inspirationhut.com

Modern magazine redesigns, world’s biggest sand artwork, engraved typography, paintings for the blind…. just a sample of the wonderful mixture of current articles on Inspirationhut. This online art and design “magazine” focuses on talent and inspiration, and also offers frequent font, psd, texture and other downloads that designers love to find.

youthedesigner
youthedesigner

youthedesigner.com

A “graphic design lifestyle blog,” youthedesigner’s focus is the design professional – so expect to find practical inspirational spotlights and interviews, news on competitions, workshops, and technology as well as freebies, contests, print templates, info graphics, and the like.

trufblog
trufblog

trüfblog.com

The blog of Trüf creative, an award winning design firm in Santa Monica, CA – “A Creative Studio Obsessed with Designing Better Brands.”  Great sense of style and color, this blog always inspires and informs.

messynessychic.com
messynessychic.com

messynessychic.com

“Blogging on the offbeat, the unique and the chic” – articles here on fashion, culture and inspiration feel like a great find in neat corner shop. Another great place to browse. 

 

 

 

ImageSmith is proud to be a printer in an exciting era of digital communication. Your printer should be able to provide you with the latest information, inspiration, technical advice, and innovative ideas for communicating your message through print, design and typography, signage, apparel, variable data printing and direct mail, integrated marketing and environmental responsible printing. They should also be able to work with you to solve any difficult prepress issues with your files. If they can’t, you have the wrong printer! The best advice, always, is to ASK YOUR PRINTER!
Call us at 828.684.4512. ImageSmith is a full-service print and marketing provider located in Arden, North Carolina. Contact us at ImageSmith for quotes on all your print and marketing projects, and more useful tips on how to create custom, effective, high impact marketing solutions.